Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days: if your goods are faulty, you can get a refund;
up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means A.M.M.O and Company Ltd, a company registered in England and Wales, whose registered office is at Unit 17, Gravelly Industrial Park, Birmingham, B24 8HZ Our company registration number is 02704515.; and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
• Email firstname.lastname@example.org (Monday to Friday: 9 am to 5pm); or
• Telephone 0333 335 0175 (Monday to Friday: 9 am to 5pm);
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
We are AMMO & Company Ltd, a company registered in England and Wales.
Our company registration number is 02704515
Our registered office is at Unit 17, Gravelly Industrial Park, Birmingham, B24 8HZ.
Our VAT number is: GB 787 043 994
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 This contract applies only where you buy goods from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods, you also agree to be legally bound by:
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
1.4.3 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the Refund Policy and Shipping Policy button;
2.1.2 read the acknowledgement email (see clause 4.3); or
2.1.3 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering goods from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by attempting to make a purchase. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4.3 When you place your order at the end of the online checkout process (eg) when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the goods are unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods from us;
4.4.4 we are not allowed to sell the goods to you;
4.4.5 you have ordered too many goods; or
4.4.6 there has been a mistake on the pricing or description of the goods.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you.
4.6 If you are under the age of 18 you should purchase goods from the site only with the permission of a parent or guardian.
5 Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this contract. You may use the following model cancellation form available here, but it is not obligatory.
To A.M.M.O and Company Ltd, Unit 17, Gravelly Industrial Park,
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 The rights to return the goods to us as referred to above will not apply in the following circumstances:
5.5.1 in the event that the product has been used; or
5.5.2 to any products that we have made or customised specifically for you
The provisions of this clause 5.5 do not affect your statutory rights.
6 Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.6 If you have received goods:
6.6.1 you shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired;
6.6.2 you will have to bear the direct cost of returning the goods unless our prepaid returns service is used to return faulty goods (if non faulty goods are returned using our prepaid returns service then we reserve the right to charge you for the costs of the return); and
6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6.7 Where you return a personalised item to us you may be liable for any diminished value of the goods resulting from the personalisation and this may mean that personalised items cannot be returned to us unless such items are faulty.
7.1 If you want to see your delivery options, visit our webpage before you place your order.
7.2 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
7.3 If something happens which:
7.3.1 is outside of our control; and
7.3.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
7.5 We may not be able to deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photocard driving licence) if requested to do so.
7.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
7.6.1 let you know;
7.6.2 cancel your order; and
7.6.3 give you a refund.
7.7 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
7.8 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7.9 We do deliver to British Forces Post Office (BFPO) addresses (although please check that you are allowed to receive the goods at your BFPO address as some goods are restricted or prohibited. The BFPO website also contains a list of goods which may not be shipped to BFPO addresses.)
7.10 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, please check the Confirmation Email.
8 BFPO Orders
8.1 We apply the following delivery restrictions BFPO Addresses:
8.1.1 Items that are heavier than 20kg will not be shipped; and
8.1.2 Items up to 2kg will not be shipped for certain operations.
8.2 Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been shipped to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725 dated December 2009. For this purpose, we will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory. For goods which are shipped to BFPO customers in Cyprus or Germany, we will require a certificate from the person placing the order uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
8.2.1 for British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC;
8.2.2 for a visiting force in Germany - under Article 15(10) of EC Council Directive 77/388/EEC.
We require this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated December 2009. If this certificate is not supplied, we cannot make a refund.
8.3 Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to the address provided above.
9.1 We accept payment by credit cards and debit cards. We also accept payment via the following payment providers:
9.1.2 Shop Pay; and
9.1.3 Amazon Pay
Where payment is made via any of these payment providers the relevant payment provider’s terms and conditions of use will apply in addition to this contract.
9.3 Your credit card or debit card will only be charged when the goods are dispatched.
9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps.
9.5 If your payment is not received by us and you have already received the goods, you:
9.5.1 must pay for such goods within 30 days; or
9.5.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
9.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
9.7 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
9.8 The price of the goods:
9.8.1 is in pounds sterling (£)(GBP);
9.8.2 includes VAT at the applicable rate;
9.8.3 and does not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage before you place your order)
10 Nature of the goods
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
10.1.1 are of satisfactory quality;
10.1.2 are fit for purpose; and
10.1.3 match the description, sample or model.
10.2 We must provide you with goods that comply with your legal rights.
10.3 The packaging of the goods may be different from that shown on the site.
10.4 While we try to make sure that:
10.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to [1%] in such weights, sizes and measurements; and
10.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
10.5 Any goods sold:
10.5.1 at discount prices;
10.5.2 as remnants; or
10.5.3 as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
10.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
10.6.1 we will let you know if we intend to do this but this may not always be possible; and
10.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
11 Faulty goods
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.1.1 contact us using the contact details at the top of this page; or
11.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11.3 Please contact us using the contact details at the top of this page, if you want:
11.3.1 us to repair the goods;
11.3.2 us to replace the goods;
11.3.3 a price reduction; or
11.3.4 to reject the goods and get a refund.
12 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13 Limit on our responsibility to you
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
13.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach on our part;
13.1.2 business losses; and
13.1.3 losses to non-consumers.
14.1 We will try to resolve any disputes with you quickly and efficiently.
14.2 If you are unhappy with:
14.2.1 the goods;
14.2.2 our service to you; or
14.2.3 any other matter,
please contact us as soon as possible.
14.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
14.3.1 let you know that we cannot settle the dispute with you; and
14.3.2 give you certain information required by law about our alternative dispute resolution provider.
14.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.
14.5 The laws of England and Wales will apply to this contract.
15 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.